Our business model is simple; our clients come first. We aren’t in the market simply to sell a product or service. We’re here to partner with educators to design the programs that best fit their students’ needs and facilitate student success.
Listening and responding to client concerns and suggestions is a huge part of ensuring that success. In December 2019, we hosted a two-day leadership summit for a select group of client representatives. This intimate atmosphere provided an opportunity for us to better understand the client experience, hash out client concerns regarding existing offerings, brainstorm ideas for improving existing products and designing new products to better meet client needs, and more. Not only that, but our clients were able to collaborate with each other to share best practices and develop meaningful goals for the future.
Educators who partner with us work with our expert staff to ensure the experience they create is exactly what their students need. The short video to the right showcases why our partners choose Lincoln.
“The customer service model that Lincoln brings forward is second to none.” - Andrew Hulbert, Superintendent of Michigan International Prep School
In 2016, Kitana Graham turned to PA Cyber after ongoing surgeries and extreme anxiety caused major delays in her high school coursework. Faced with looming deadlines and plagued by a shattered confidence, Kitana accepted personalized assistance from Lincoln Learning teacher Julianne Brancadora, who was facilitating courses for the cyber charter school. With regular tutoring sessions and Julianne’s unwavering support, Kitana completed German I with an A average and progressed successfully through all three courses in the German series. While overcoming Kit’s significant hurdles together, the pair formed an unbreakable bond that exemplifies our organization’s dedication to students and clients.
“It’s not just German [Julianne] has helped her with. By helping [Kitana] to find ways to combat her learning disabilities, it’s helped her in her other subjects too. There’s not enough that we can say. She brought back my baby.” - Michelle Graham, Kitana’s mother